Privacy Policy

Effective Date:10/1/2012
Last Updated: 10/1/2024

BugDone Inc. ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our website (https://www.bugdone.com) and the BugDone online bug management tool (collectively, the "Service").

This Privacy Policy is part of our Terms of Use, which governs your use of the Service. By accessing or using the Service, you agree to this Privacy Policy.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Account Information: Name, email address, company name, and other details provided during account registration.

• Billing Information: Payment details (processed securely via third-party payment processors).

• Support Requests: Information shared when contacting us for support or feedback.

1.2 Automatically Collected Information

When you use the Service, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Usage Data: Log files, pages visited, features used, and interactions with the Service.

• Cookies and Similar Technologies: Data collected through cookies, beacons, and other tracking tools.

1.3 Third-Party Data

We may receive information about you from third-party services integrated with BugDone (e.g., GitHub or Jira).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve the Service: Facilitate account creation, operate the Service, and personalize user experience.

• To Communicate: Send important updates, newsletters (with your consent), and respond to inquiries.

• For Refund Processing: We collect and process payment information for refund purposes in accordance with our Refund Policy. Payment details are retained only as long as necessary to process refunds and comply with legal obligations.

• For Analytics and Research: Monitor usage trends and improve functionality.

• For Security: Detect and prevent fraud, unauthorized access, or other illegal activities.

• To Comply with Legal Obligations: Respond to legal requests or enforce our terms.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following cases:

• Service Providers: With trusted vendors who help us operate the Service (e.g., hosting, payment processing, analytics).

• Legal Obligations: When required by law, subpoena, or court order.

• Business Transfers: If BugDone is involved in a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies to:

• Maintain session security.

• Analyze site performance.

• Deliver a better user experience.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features of the Service.

5. Your Data Choices

You have the following rights regarding your personal information:

• Access and Correction: Request access to or correction of your data.

• Deletion: Request deletion of your data, subject to legal or contractual obligations.

• Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails.

To exercise your rights, contact us at [email protected]

6. Data Security

We implement industry-standard measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes.

8. Third-Party Services

Our Service may link to third-party tools or websites. We are not responsible for their privacy practices, so please review their policies before providing any personal information.

9. Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect data from them. If we learn that we have collected information from a child under 13, we will promptly delete it.

10. International Users

If you are accessing the Service outside the United States, note that your data may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting. Please review it periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

7th Floor, Zhongmeng Intelligent Technology Building, No. 168 Yunhui Road, Suzhou, Jiangsu Province, China

Suzhou, Jiangsu, 215021

Email: [email protected]

By using the Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.